Security & Compliance


This Privacy Policy explains how Splan collects and uses your personal information.This includes when you use our website, the Splan App (which gives you access to Splan Services), and when you communicate with us through email or text messages.

Splan, Inc. (referred to as "Splan," "We," or "Us") values your privacy and is dedicated to safeguarding it by adhering to the principles outlined in this policy.

This document, known as our "Privacy Policy," outlines the types of information that we may collect from you or that you may provide when you interact with our websites accessible through domain names such as and, as well as the Splan Apps downloadable from the Apple Store and Google Play (each referred to as a "Website" and collectively as the "Websites"). Additionally, this policy covers your utilization of the Splan Services via our applications for mobile and desktop devices (referred to as the "Splan Apps").

We also detail our practices regarding the collection, utilization, maintenance, protection, and disclosure of this information. Our offerings, known as the "Splan Services," enable you to analyze the details of visitors and attendees at your offices or organizations, as well as the relevant information about your employees who are hosting these visitors and attendees, including meeting specifics like date and time. This encompasses all the available functions within each of these components.

About the Policy

This policy covers the information we gather in the following circumstances:

  • On our Websites
  • In electronic messages (like email and text) between you and our support team
  • Through mobile and desktop applications (which you download from our Websites or other app stores) that provide access to the Splan Service
  • When you use the Splan Services
  • This policy does not cover information collected:

  • Offline or through other methods, including on different websites operated by Splan or third parties
  • By any third party, including through applications or content (including ads) that may be linked to or accessible from the Splan Services.
  • Kindly review this policy attentively to comprehend our guidelines and procedures pertaining to your information, as well as how we will handle it. If you disagree with our policies and practices, abstaining from using our Websites and the Splan Services is an available option. Upon accessing or utilizing our Websites and the Splan Services, you express consent to this Privacy Policy. It's important to note that this Privacy Policy might be subject to changes over time (refer to Changes to Our Privacy Policy). If we make changes and you continue using our Websites or the Splan Services, this indicates your acceptance of those modifications. Therefore, periodically refer to this Privacy Policy for updates.

    Splan functions as the data Processor for the Personal Data you furnish on and through Splan.

    Children Under the Age of 18 Policy

    Splan's Apps and Services are meant for individuals aged 18 and above. Children under 18 are not allowed to use our Websites or directly access the Splan Services. If we become aware of any information about a child under 18, we will promptly remove it.

    Our Websites are not designed for individuals under the age of 18. Anyone below this age is not permitted to provide any information on the Websites, use the Splan Services directly, or install the Splan Apps. We do not intentionally collect Personal Data from those under 18 years old. If you are under 18, refrain from using our Websites, providing any information, using the Splan Apps, or accessing the Splan Services.

    This includes details like your name, address, contact information, email, screen names, or usernames. If we discover that we have gathered Personal Data directly from a child under 18 without parental consent verification, we will erase that information. Should you suspect that we possess information related to a child under 18, please contact us at

    Information We Collect About You and How We Collect It

    We gather various kinds of information about you, which encompass details that might directly identify you, information that pertains to you but doesn't singularly identify you, and data that we merge with information from our other users. This encompasses information we acquire directly from you, via automated collection technologies, or through your use of the Service.


    When you sign up for the Splan Services or use our Websites, we gather various kinds of information about users:

  • Information that can personally identify you, like your name, address, email, phone number, or any other way to contact you online or offline (we call this "Personal      Data").
  • Information about you that doesn't directly show who you are. This might include data like where you go on the internet, when you visit our site, any issues you face,      and what you click on.
  • Details about your internet connection, the device you use to get on our site, and how you use our site.
  • We collect this information

  • We get information from you directly when you give it to us. Also, when you move around the Websites, we collect some info automatically, like how you use the site,      your IP address, and data from tools like cookies.
  • When you use the Splan Service, we might gather this kind of info when you send emails or meeting invites, share calendar details, and use features like read receipts      or delayed messages. You and the people you talk to decide what info is in these messages.
  • We collect information on our websites through

  • Details you share in forms when subscribing or asking for more services.
  • Information you give while letting Splan access your data on other services, like email providers. This usually includes your email address and might have more, like      your name and a picture.
  • Copies of your messages, like emails, when you contact us, especially for problems with Splan Services, the Splan App, or the Websites.
  • Info about transactions you do on our websites or Splan Apps, like orders you make. Sometimes you might need to give financial details before ordering.
  • The Personal Data we gather is essential for making a contract with Splan, performing our duties as per the contract, and giving you our products and services. If you choose not to provide this info or revoke your consent, there might be cases where we can't make the contract or fulfill our responsibilities to you.

    You might also share info to be sent to others ("Communications"). Please note that while we use technology to safeguard your Communications, no security measures are completely foolproof. Also, we can't control what recipients do with your Communications, which might be forwarded or shared with others. So, we can't guarantee unauthorized access won't happen.

    Information We Collect Through Automatic Data Collection Technologies

    While you use our Websites or the Splan Services, we might employ automatic data collection methods to gather certain info about your device, how you browse, and your actions. We collect:

  • Info about your visits to our Websites or use of Splan Apps, including traffic data, location details, logs, the pages you enter or exit from, the date and time of your visit,      errors, click patterns, and other data about your interactions.
  • Data about your computer, mobile device, and web connection, along with your IP address, mobile device's make and model, operating system, and browser type.
  • The info we automatically collect might include Personal Data or be linked to Personal Data we get in other ways. This helps us provide Splan Services, enhance them, and offer a more personalized experience. It aids us in estimating audience size, storing your preferences for a customized experience, and recognizing you when you return.

    For specifics about the automated data collection methods and cookies we use, refer to our Cookie Policy: [].

    Information We Collect Through Providing You With the Splan Service

  • While you're using the Splan Services, we might gather specific details about your Communications. We collect:
  • The content and header info from the Communications you send and receive through the service. Header info includes sender and recipient email addresses, subject      line, message size, send and receive dates and times, system names, IP addresses, and similar metadata.
  • If you've enabled it, geolocation data from your mobile device.
  • Calendar event information like titles, attendees, locations, and meeting times.
  • If enabled, responses from those you communicate with.
  • The info we collect due to your Splan Service use includes what's in the subject line or content of your Communications. This could involve Personal Data you've included. We use this info to provide the Splan Service, analyze your emails for better responses, schedule meetings, manage emails, and enhance your email productivity in various ways. Geolocation data is also used for specific actions, but it stays on your device and isn't shared with us.

    Lawful Basis for Processing Your Personal Data

    We have lawful reasons for processing your Personal Data, which include fulfilling our contractual obligations to you, complying with the law, and with your consent.

    If you're in the European Union, we follow the data protection laws. Our lawful basis for processing is as follows (unless exceptions apply):

  • Consent: When you use our Websites, Splan Apps, or Splan Service, you're agreeing to our data collection, use, and sharing as explained in this privacy policy. If you      don't agree, please avoid using them.
  • Legitimate Interests: We process your data based on our legitimate interests, ensuring they don't override your rights. Our interests include facilitating communication,      improving our services, detecting and preventing issues, protecting our IT and property, preventing fraud, marketing, assessing risks, and enhancing our offerings.
  • Contractual Obligations: We process data to fulfill our contract with you, delivering goods and services as agreed, especially the features you subscribe to within the      Splan Service.
  • Legal Requirements: We may process your data when required by law, responding to government requests, legal processes, or to protect our interests and rights (like      preventing fraud or defending against legal claims).
  • Special Categories of Information

    We generally don't ask for or process special categories of Personal Data. However, if this type of data is in your Communications, we'll only process it for the purposes mentioned in this Privacy Policy.

    We don't knowingly collect sensitive data like your race, political views, beliefs, health info, or criminal history. But if this kind of data is in your Communications, using the Splan Service means you agree to our processing it for the reasons stated in this Privacy Policy.

    Automated Decisions Making

    We might use automated decision-making processes when handling your Personal Data in Communications. Our method involves machine learning to analyze your Communications, predicting email response probabilities based on various factors. The outcomes of this process are for your information only, not stored or shared, and won't legally or significantly impact you. You can deactivate this processing anytime.

    We don't share, sell, or disclose your Personal Data for purposes other than what's in this Privacy Policy. However, we might share with a few third parties as explained below. For instance, data is shared with email or calendar providers like Google or Microsoft, and with billing providers for payment processing when you purchase a subscription.

    How We Use Your Information

    We utilize your Personal Data for various purposes outlined below, primarily to deliver the service and manage payments. Subject to your consent, we will occasionally send you promotional emails, including updates about new features and insights on effective email usage. Additionally, we intermittently gather non-personal, aggregated data while you use Splan, which aids in creating valuable enhancements. For instance, we might evaluate the reading grade level of a tracked response message using Splan to enhance Respondable.

    We employ the information we gather about you or that you provide to us, including any Personal Data, for the following purposes:

  • Displaying our Websites and their content to you.
  • Supplying you with information about requested Splan Services.
  • Providing the Splan Services you've subscribed to.
  • Fulfilling any other purpose for which the data was provided.
  • Sending you subscription-related notices, including renewal information.
  • Fulfilling our contractual obligations and enforcing our rights from agreements with you, including billing and collection.
  • Informing you about modifications to our Websites or the Splan Services.
  • Other purposes we may specify when you provide the information.
  • Any additional purpose with your consent.
  • Furthermore, we utilize aggregated, anonymized records of non-personal data collected during your use of the Service to develop and refine algorithms, enabling us to create new features for the Service.

    Upon your consent, we may also use your information to get in touch with you about our own services that might be of interest, such as newsletters and promotional materials. If you wish to modify your preference, you can do so by adjusting user preferences in your account profile on the Service or by contacting us via email at For more details, refer to the "Choices About How We Use and Disclose Your Information" section.

    Disclosure of Your Information

    We don't share, sell, or disclose your Personal Data for purposes other than what's in this Privacy Policy. However, we might share with a few third parties as explained below. For instance, data is shared with email or calendar providers like Google or Microsoft, and with billing providers for payment processing when you purchase a subscription.

    We don't share Personal Data other than as outlined in this Privacy Policy. Yet, we might share info that doesn't identify individuals, and aggregated user data without limitations.

    We might share Personal Data as stated in this policy:

  • With our affiliates and subsidiaries.
  • With contractors and service providers who support our business, under contractual obligations for confidentiality and specific use.
  • With your email and calendar provider.
  • In case of a merger or asset transfer.
  • To fulfill the purpose you provide it for.
  • For other disclosed purposes.
  • With recipients of your specified Communications.
  • With your consent.
  • We may also disclose your Personal Data:

  • To follow court orders, laws, and legal processes, including responding to government or regulatory requests.
  • To enforce our terms of use and agreements, including billing and collections.
  • If we believe it's necessary to protect Splan, Inc., our customers, or others. This includes sharing with other entities for fraud protection and reducing credit risk.
  • Choices About How We Use and Disclose Your Information

    We provide choices to opt out of tracking technology, disclosure of your Personal Data for third-party advertising, and targeted advertising, though we currently don't have advertising in the Services.

    We can't control third parties' use of info collected as mentioned in the "Disclosure of Your Information" section. They're obligated to use it for our services and maintain confidentiality, but they might aggregate it for their own use. Also, we can't control recipients' actions with your Communications.

    We offer control over your Personal Data:

  • For promotional offers: We use your contact info only for our promotions with your consent. You can change this preference anytime by adjusting your user preferences      on the Websites or sending an email to Unsubscribe links are in promotional emails. This doesn't apply to subscription info, app downloads, or      transactions.
  • For targeted advertising: We use your info for ads per advertiser preferences with your consent. You can change this choice in your user preferences or by emailing us      at Your browser should accept cookies for this to work.
  • Your Rights Regarding Your Information and Accessing and Correcting Your Information

    Under data protection laws, you have certain rights like accessing, updating, and restricting your Personal Data, transferring it to another controller, withdrawing consent, and requesting its erasure. You can also complain to a supervisory authority.

    You can:

  • Access and Update: Correct errors or update your info by notifying us.
  • Restrictions: Ask to limit processing in specific cases.
  • Portability: Request a copy of your data in a readable format or transfer it to another controller.
  • Withdraw Consent: Close your account to withdraw consent, which doesn't affect prior lawful processing.
  • Right to be Forgotten: Request data deletion, but account deletion might be needed. Some data can't be deleted due to legal or technical reasons.
  • Complaints: Lodge a complaint with the relevant supervisory authority after contacting us to resolve concerns.
  • Exercising Rights: Contact us via methods provided, and we may verify your identity. We can limit/deny requests without proper info.
  • For details, use the "Get in Touch" link on our Websites or contact us below.

    Do Not Track Signals

    We may use automated data collection tech to track you across websites. Currently, we don't honor "do-not-track" signals from certain browsers.

    We might also use these techs to collect info about your online activities across other websites (behavioral tracking). Some browsers allow you to send a signal indicating your preference to not be tracked. However, we don't honor these signals currently and our data collection practices aren't affected by them.

    Data Security

    While we strive to safeguard your Personal Data, please be aware that transmitting information over the Internet is never entirely secure. To enhance the protection of your Personal Data and other details, remember to log out from shared devices and employ strong passwords on personal ones. While we currently don't have systems that require password creation, when we do, please adhere to best password practices.

    We've enacted measures to enhance the security of your Personal Data, preventing unintended loss and unauthorized access, usage, alteration, or disclosure. Transactions and Communications handled by Splan Services are encrypted during transmission and storage.

    Your information's safety also relies on your actions. Always remember to log out from the Service on shared computers and set up passcode protection for devices where you're logged in. If we've issued you a password for specific parts of our Websites or Splan Services, it's your responsibility to keep it confidential; kindly refrain from sharing your password with anyone.

    Regrettably, due to the inherent nature of Internet transmissions, complete security cannot be assured. While we endeavor to protect your Personal Data, we cannot guarantee its security during transmission to Splan Services. Any such transmission is undertaken at your own risk. We cannot be held responsible for evading privacy settings or security measures within the Splan Services.

    Consent to Processing of Personal Data in the United States

    We may process your Personal Data outside of your home country, including in the United States. We only do so when legally allowed and with appropriate safeguards in place to protect your Personal Data.

    If you reside in the European Economic Area ("EEA"), to provide our Websites, products, and services, we may transfer and store your Personal Data outside the EEA, including in the United States. This means your Personal Data might go to a country different from your residence, possibly with lower data protection standards.

    Splan only transfers your Personal Data to another country when it's legally allowed and ensured by proper safeguards. By using Splan Services, you consent to the storage and processing of the Personal Data you provide. To ensure data treatment aligns with this Privacy Policy, Splan uses Data Protection Agreements including the Standard Contractual Clauses. These clauses ensure a level of protection equal to European standards, giving you the same rights as if your data was not transferred. You can request a copy of the Data Protection Agreement by contacting us through the methods below.

    Data Retention Periods

    We store your Personal Data while your account is active. In some cases, we may keep it even after you close your account, like:

  • On our backup and disaster recovery systems; For as long as needed to safeguard our legal interests; and To meet other legal obligations. We retain your      Communications as long as necessary for the Services and your Personal Data while your account is open. After Communications are no longer needed and your      account is closed, we may retain them or your Personal Data as follows:
  • As required by law; On our backup and disaster recovery systems, following our policies; For protecting our legal interests or pursuing rights; and For anonymized data,      indefinitely, where you're unidentifiable.
  • Changes to Our Privacy Policy

    We will let you know about any changes we make to our Privacy Policy. If there are significant changes, we might contact you through your provided contact details to explain the updates. We have the right to modify this Privacy Policy at any time. Our practice is to show any changes we make on this page and let you know about it on the main page of our Websites or Splan Apps.

    If there are important changes in how we handle your Personal Data, we'll inform you through email or a notice on our Websites or Splan Apps. The date of the last update to this Privacy Policy is shown at the top of the page. Please make sure your email is correct, and it's a good idea to check this Privacy Policy from time to time on our Websites to stay updated.

    Contact Information

    If you have any inquiries, concerns, complaints, or suggestions regarding our Privacy Policy, need to make requests related to your Personal Data as per applicable laws, or wish to contact us for any other reason, you should get in touch with us using the information provided below or by using the "Get in Touch" or "Contact Us" sections on our Websites.

    To Contact Splan Inc (Processor) 
    Splan, Inc. 
    5500 Stewart Ave, Suite# 102
    Fremont, CA 94560
    Email & Phone: | + 1 510-320-3305 |