Customer Advocacy Manager – West Coast (USA)

Splan

West Coast, USA USA Full-Time Customer Success

About Splan

Splan is a leading provider of AI-powered Physical Identity & Access Management (PIAM), Visitor Management, and Workforce Identity solutions. Trusted by organizations across 60+ countries, Splan helps enterprises secure people, facilities, and operations through intelligent identity automation.

Role Overview

The Customer Advocacy Manager will strengthen customer relationships, increase product adoption, and build long-term customer loyalty. This role will also identify customer success stories, testimonials, case studies, and reference opportunities.

Responsibilities

  • Manage strategic enterprise customer relationships
  • Increase customer adoption and platform utilization
  • Conduct Quarterly Business Reviews (QBRs)
  • Identify upsell and cross-sell opportunities
  • Collect customer feedback and communicate product enhancements
  • Develop customer success stories and case studies
  • Build customer advocacy programs
  • Coordinate customer webinars and speaking opportunities
  • Improve customer retention and satisfaction
  • Work closely with Sales, Marketing, and Product teams

Requirements

  • 5–7 years in Customer Success, Account Management, or Customer Advocacy
  • Enterprise SaaS experience
  • Excellent communication and relationship-building skills
  • Experience managing executive stakeholders
  • Ability to identify expansion opportunities

Preferred

  • Experience with Physical Security, Workplace Technology, or Identity Management
  • Experience using Gainsight, Salesforce, HubSpot, or similar CRM platforms

How to Apply

Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.